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FAQ

1. How do I pay for my booking?

You can pay through our secured online booking system with a Visa or Mastercard or Amex at www.xxxxxxxxxx.com

2. Do you have WiFi internet?

Yes. Wifi internet is available for FREE throughout the resort.

3. Can my children stay in the room?

First child up to 12 years in existing bedding at THB 400 incl. american breakfast (Superior Studio/Jacuzzi Studio/ Jacuzzi Deluxe Studio/ Villa)

Second child up to 12 years in Sofa Bed at THB 600 incl. american breakfast (Superior Studio/ Jacuzzi Studio/ Jacuzzi Deluxe Studio only)

4. Are babysitting services available?

Yes, babysitting services are available at the resort upon request. Please contact the front desk.

5. What are the check-in and check-out times?

The check-in time is 14.00 hours and the check-out time is 12:00 hours. We will of course do our best to have a room available for you whenever you arrive. However, this cannot be guaranteed as it is subject to the occupancy level from the previous night. If you are departing late, special rates are available for late check out.

6. Do you charge for cancellations?

The Paradise Koh Yao Boutique Beach Resort has a cancellation policy which we advise you to read when you make your booking.

7. When is a good time to visit Phuket-Phang Nga?

Phuket is a year-round destination with little change of temperature. Phuket normally has more rainfall from April through September. The winter season, from about November through March, is generally noticeably less humid.

8. What is the currency in Thailand?

The currency in Thailand is Thai Baht (THB). There are currency exchange facilities in all the banks. Orchidacea also provides currency exchange services 24 hours a day at our front desk.

9. How do I get from the airport to the resort?

Truly the best option is our transfer service. After a long flight, it is wonderful not to have to worry about finding a taxi or finding the resort. We pick-up guest at the airport, bring them to Yacht Haven Marina (15 mins from Phuket International Airport) with an air-con vehicle, and then our speedboat will bring you right to the resort.

Please see our transfer

10. Are medical services available at the hotel?

The Paradise Koh Yao Boutique Beach Resort & Spa has a doctor on 24 hour call. First aid kits are also available.

11. What voltage do you use in Thailand?

The voltage in Thailand is 220 volts.

12. How many additional beds can you have in one room?

One additional sofa bed.

13. Do you have any special packages for honeymoons and anniversaries?

Yes, a range of packages are available. Please enquire us here

14. What is your policy with regard to pets?

We are sorry to say that we cannot accept pets on the premises.

15. What credit cards do you accept?

We can accept Mastercard and Visa and American Express